Tuesday, March 14, 2006

Customer Service

What do camels, bazookas, and tanks have to do with customer service? I don't know, but I like it.

On Sunday, I went shoe browsing - no intention to buy - at this store called Running Fit. Jen, the woman who helped me, was so nice, even after I told her I wasn't going to buy anything, I was just fact-finding. She checked out my feet and my stride and recommended several pair of shoes to me. On Monday, I wanted to see what I could find at Tortoise and Hare, another athletic shoe store. I walked in and looked around, and a minue or two later, a guy came up to me and said "Do you need shoes?" Nope, I was hoping for a steak and a nice baked potato. I'm in a shoe store! Of course I need shoes! He said he was helping someone, but the girl at the cash reigster would be done with her customer in just a minute. I understand, it's a small place with just two or three people working at once, and they were a little busy, so I said fine and just looked around a little more... but they never got back to me. Never. The guy who was helping someone else went up to the register at one point and was doing something for the girl, but the girl never came up to me and asked me if I needed anything. It was sort of the opposite of The Buckle, where they accost you as soon as you walk in the door. I was a little pissed off...
So I went back to Running Fit, talked with Jen some more, tried on some shoes and bras and left the store with a brnad new pair of Brooks Adrenalines.
Tortoise and Hare: people say you're the best in town, biut don't let that go to your head. Help all your customers, even the tortoises like me.

Tortoise and Hare - D+
Jen and Running Fit - A+ (I got a discount!)

4 comments:

equippedtofascinate said...

How did you manage the discount? We need to go shopping together(remember the time I went with you to look for jeans?).

casey said...

Ooh a discount! Nice! Well, either you get Jen's ... or ya don't. When I need a Jen, there is never one around. I ususally just end up leaving the store. Or you have the crazy Buckle people who won't leave you alone. It's a never ending battle!

Chargenda said...

I demand good customer service. If I don't get it, I let someone know. I had a whole Banana Republic that was scurred of me a couple years ago. And I like to write letters and be vocal about bad customer service.

grandbigdaddy said...

I thik I'm scurred of you too, Charlie, whatever that is. Good job on the discount, AES and don't forget the "Pretty Woman" attitude the next time you get close to Tortise and the Hare.